Full Operation Management
The most simple term to explain this service is, we will manage your property, and you’ll get your honest monthly report.
- Day-to-day operations and management issues
- Revenue strategy
- Human Resources and labor relations to ensure the best staff selection and continuity of expertise
- Purchasing platform
- Service standards from our Operation Manager
- Trustworthy financial systems and controls
- Information technology and telecommunications
Detailed Services
Operation
- Regular visit from our Operation
- Quality Control for standard and quality.
- Upselling services and optimization.
- Operational purposes purchasing platform.
- Daily villa operation.
- Manpower controlling and scheduling
- Creating Check in, In House, and Check Out standard procedure management.
- Creating Standard Procedure for housekeeping and Host/ Butler.
- Cleanliness Monitoring & Management:
- All area property cleanliness
- Deep cleaning action regularly
- Guest arrivals, in-house, and departures assistance:
- guest booking requested and arrangement booking sheet.
- guest service control on guest satisfaction.
- Procurement & Purchasing.
- Guest Payment collection.
- Control and monitoring of electrical, mechanical, pest control, waste management, and Plumbing.
- Checking n coordinating defected and propose repair & maintenance of the property.
Reporting
- Monthly room revenue report.
- Monthly operational expense report.
- Monthly upselling revenue report.
Commerce
- Managing offline & online sales and marketing.
- Offline and online travel agent connection.
- Direct booking optimization through various channels.
- Free website and social media creation and managing.
- Free branding website including reservation/ booking page.
- 1 week social media update
- Instagram, Facebook, Twitter, Google map.
- Rate/ pricing strategy optimization.
- 24/7 reservation & Butler team.
- Pre-arrival, onsite, post-departure correspondence.
- Review/ testimonial reply.
Manpower
- Management includes planning, recruitment, training, organizing, guidance, actuating, controlling, coordinating and problem solving.
- Manpower included are shared between The Suite Villas and other properties based on requirement and workload.
- Reservation.
- E-Commerce.
- Housekeepers.
- Hosts/ butlers.
- Gardeners.
- Pool maintenance.
